Terms of Service
Last updated: June 18, 2026
Plain-language summary
You give us your items to sell on consignment. We pick them up, inspect them, photograph them, list them, sell them, and pay you your share. We keep our share for doing all that work. Items we cannot sell are donated. Items worth less than $5 get a 14-day window — if unsold, they become SnapRaq property. You can see everything in your portal. No hidden fees. No returns on donated or rejected items.
1. Agreement to Terms
By creating an account or submitting a batch to SnapRaq, you agree to these Terms of Service and our Privacy Policy. These terms constitute a binding consignment agreement between you ("Customer") and SnapRaq ("Company," "we," "us," or "our"), a DBA of the Company's parent C-Corporation, operating in Carlsbad and Encinitas, San Diego County, California.
2. Consignment Relationship
When you submit items to SnapRaq, you are consigning those items to us for sale. You retain ownership of accepted items until they are sold. Upon sale, title transfers directly from you to the buyer. You authorize SnapRaq to act as your agent for the purpose of listing, pricing, and selling your items on resale marketplaces including but not limited to Depop, Vinted, Poshmark, eBay, and others.
3. Item Submission & Acceptance
You agree to submit only items that are clean, wearable, and accurately represented in your batch photos. SnapRaq reserves the right to reject any item that does not meet our quality standards, including items with stains, odors, excessive wear, tears, or no meaningful resale value. Rejected items are documented with photos in your portal and donated to local organizations. Rejected items are not returned to you.
4. Pricing
SnapRaq sets listing prices based on research of comparable sold listings on major resale platforms. You authorize SnapRaq to set, adjust, and reduce prices at its discretion to facilitate sales. Pricing rationale and comparable data are visible in your portal for every item. You may not require a specific listing price. If you have concerns about pricing, contact us directly. A minimum listing price of $5.00 applies to all items.
5. Commission Structure
Your earnings are calculated as a percentage of the net sale price (sold price minus marketplace fees) based on the number of accepted items in your batch after inspection: 60% to you for fewer than 10 accepted items, 65% for 10 to 19 accepted items, and 70% for 20 or more accepted items. A $10 processing fee is deducted from the batch payout when fewer than 10 items are accepted. If the batch payout is less than $10, the net payout is $0. Shipping costs are paid by buyers and do not affect your commission. Marketplace fees are deducted before the commission split is applied. Bonus commissions (referral, social share, review) may increase your effective rate up to 10% above your tier rate on a single batch.
6. Minimum Value Policy
Items that our research indicates have a resale value below $5.00 will be listed at a minimum price of $5.00 for a 14-day sales window. If the item sells within this window, you receive your normal commission on the $5.00 sale price. If the item does not sell within 14 days, ownership of the item transfers to SnapRaq at no cost. SnapRaq may bundle, relist, donate, or otherwise dispose of transferred items at its sole discretion. No payout is issued for transferred items.
7. Payouts
Earnings are credited to your SnapRaq wallet when a delivery is confirmed or after a standard delivery window has elapsed. You may request a payout of your available balance at any time via your selected payout method (Venmo, PayPal, CashApp, Apple Cash, or bank transfer). There is no minimum payout amount. SnapRaq is not responsible for delays caused by third-party payment processors.
8. Pickup Services
SnapRaq provides free pickup service within our operating territory on scheduled pickup days. You are responsible for having items ready at the agreed pickup location at the agreed time. If items are not available at pickup, your booking may be marked as a no-show. Repeated no-shows may result in restricted access to scheduling. SnapRaq is not responsible for items left unattended prior to or after your scheduled pickup window.
9. Minimum Pickup Policy
SnapRaq requires a minimum of 10 submitted items per pickup booking. This minimum exists to keep pickup routes efficient and the service free for all customers. Submission of fewer than 10 items does not guarantee pickup. Upon inspection, commission tiers and processing fees are determined by the number of accepted items, not submitted items. If fewer than 10 items are accepted from your batch, Tier 1 commission rates (60%) apply and a $10 processing fee is deducted from that batch payout regardless of the number of items originally submitted.
10. No Returns Policy
Once items are picked up by SnapRaq, they are not returned to you regardless of outcome — whether accepted, rejected, listed, unsold, transferred, or donated. By scheduling a pickup, you acknowledge and agree to this no-returns policy. This allows us to maintain operational efficiency and keep pickup free for all customers.
11. Prohibited Items
You agree not to submit items that are counterfeit, stolen, recalled, hazardous, or otherwise illegal to sell. You represent that you are the lawful owner of all items submitted and have the right to consign them for sale. SnapRaq reserves the right to refuse, remove, or report any items suspected of being counterfeit or illegally obtained.
12. Intellectual Property
By uploading photos to the SnapRaq platform, you grant SnapRaq a non-exclusive, royalty-free license to use, display, and distribute those photos for the purpose of listing and marketing your items. SnapRaq retains ownership of all listing content, descriptions, and photography produced by SnapRaq staff or systems.
13. Limitation of Liability
SnapRaq is not liable for loss, theft, or damage to items while in our possession beyond the reasonable value of those items as determined by our pricing research. In no event shall SnapRaq's total liability to you exceed the total amount paid to you in commissions in the 90 days preceding the claim. SnapRaq is not liable for marketplace platform outages, account suspensions, or changes to marketplace policies that affect listing availability or sale outcomes.
14. Account Termination
SnapRaq reserves the right to suspend or terminate your account for violation of these terms, fraudulent activity, abusive conduct toward staff, or any other reason at our sole discretion. If your account is terminated while items are in our possession, we will complete the sale of listed items and issue any earned payouts, then donate remaining items.
15. Modifications to Terms
We may update these terms from time to time. We will notify you of material changes via email. Your continued use of SnapRaq after notification constitutes acceptance of the updated terms.
16. Governing Law
These terms are governed by the laws of the State of California. Any disputes shall be resolved in San Diego County, California.
17. Contact
For questions about these terms, email us at hello@snapraq.com or reach out through your customer portal.
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